Refund policy

 

Last Updated: 05/2026

MEERMIN USA LLC is delighted to serve customers in the North American region, including the USA, Canada, and Mexico. To ensure a smooth shopping experience with us, please take a moment to review our return policy.

Return Policy Overview

MEERMIN USA LLC is committed to providing you with high-quality footwear and ensuring your satisfaction with every purchase. Please read and understand our return policy before making a purchase. Our return policy is segregated into two groups:

Stocked Products

  1. Return Period
    You have a period of fifteen (15) calendar days from the date of receiving your order to change or return stocked products, no questions asked.
  2. Condition
    - The returned products must be in their original, unworn condition, with all tags and packaging intact.
    - Important: Do not use the MEERMIN shoe box as a shipping container; please use a suitable external box to protect the original packaging.
  3. Return Process (General Steps)
    To initiate a return for stocked products, please follow these steps:
    1. Visit our Returns Portal here.
    2. Access the portal using your Email address & Order number.
    3. Select the item(s) you would like to return and the reasons for the return.

Final Sale, Made to Order (MTO), Custom & Special Orders

All products included in the categories above are crafted specifically for you, based on your unique preferences and requirements. As such, we cannot accept returns or exchanges for these items. We recommend that you carefully review your specifications before placing your order.

Considering the Shipping Destination

Please find the location-based return policies outlined below to ensure you follow the correct procedure based on where your order was delivered.

USA Returns Procedure

We’re committed to providing easy and cost-effective returns for our customers in the United States. Here’s everything you need to know about our return process and options.

Unlock Free Returns Option

To offer you flexibility, we provide an option to unlock free returns on eligible items for a $3.98 fee at the time of purchase.

  • If the $3.98 Free Returns Fee is paid at Checkout:
    There will be no additional charge for shipping the eligible items back to us. The return label will be provided free of charge, making the process convenient and hassle-free.
  • If the Free Returns Fee is not prepaid at Checkout:
    Your return will still be accepted, but a flat rate of $13 will be deducted from your refund to cover the cost of the return label and restocking.

Important Note: The option to unlock free returns does not apply to items marked as final sale or to orders subject to other store policies that restrict returns. Please review your item’s eligibility for return before completing your purchase.

How to Initiate Your Return (USA)

  1. Visit our Returns Portal here.
  2. Access the portal using your Email address & Order number.
  3. Select the item(s) you would like to return and the reasons for returning them. (Certain return reasons may require a follow-up reason before proceeding.)
  4. Print the prepaid shipping label provided and mail in the package.
  5. Please send the item(s) back to us within 7 days of printing the label to be eligible for an exchange or refund. Timely returns help us process your request smoothly.

CANADA & MEXICO Returns Procedure

For customers located in Canada & Mexico, please follow these steps:

  1. Visit our Returns Portal here.
  2. Access the portal using your Email address & Order number.
  3. Select the item(s) you would like to return and the reasons you are returning them. (Certain return reasons may require a follow-up reason before proceeding.)
  4. At this time, we are not able to provide International return labels, so you will need to ship the package on your own.
  5. Once you have shipped the return, please provide us with the tracking number and the return form (if applicable).
  6. Fill out the Return Form (if available) to help us speed up the return/exchange process once the package arrives.
  7. When shipping internationally, MEERMIN recommends using your National Post Service. If the value of the items is over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item, and MEERMIN will not be responsible for any parcels lost in transit.

Tip: Please clearly mark the package as “RETURN TO SELLER” to expedite the return process through customs if necessary.

Return Conditions

  • Products must be in perfect, unused condition, including their bags and packaging.
  • Do not use the MEERMIN shoe box as a shipping container.
  • All tags and original packing materials must be intact.

Return Shipping Address

Regardless of your location, please ship the items to the following address (unless otherwise directed by Customer Support):

MEERMIN SHOES c/o RETURNS
123 Mercer Street
New York, NY 10012
United States

Contact Us

If you have any questions or need further assistance regarding our return policy or your order:

We appreciate your business and thank you for choosing MEERMIN USA LLC for your footwear needs. We look forward to serving you again in the future.

Copyright 2026 © MEERMIN USA LLC. All rights reserved.