Privacy policy

Introduction

MEERMIN USA LLC (hereinafter referred to as "MEERMIN USA LLC" or the "Provider") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website located at https://meermin.com (the "Website") to purchase footwear and related products. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information: When you visit our Website and make a purchase, we may collect personal information such as your name, billing and shipping addresses, email address, phone number, and payment details.

  2. Device and Usage Information: We automatically collect information about your device and how you use our Website. This may include your IP address, browser type, operating system, and browsing behavior.

  3. Transaction Information: For fraud prevention purposes, we collect payment card information (card type, last 4 digits, BIN number, issuing country, verification results), transaction details, and device/browser information at the time of purchase.

How We Use Your Information

MEERMIN USA LLC uses your personal information for the following purposes:

  1. Order Processing: We use your personal information to process and fulfill your orders, including shipping and delivery.

  2. Fraud Prevention and Transaction Security: We use transaction and device information to detect and prevent fraudulent transactions, identity theft, and unauthorized use of customer information through automated fraud screening. This protects both our business and our customers from financial harm.

  3. Customer Support: We may use your contact information to provide customer support, answer your inquiries, and address any issues related to your orders.

  4. Marketing Communications: With your consent, we may send you marketing communications about our products, promotions, and updates. You can opt out of these communications at any time by following the instructions provided in the messages or by contacting via our Help Center.

  5. Website Improvement: We use device and usage information to analyze and improve our Website's performance and user experience.

  6. Shipping Protection: If you opt in to shipping protection services, your order and shipping information will be used to provide coverage for lost, damaged, or stolen packages.

  7. Returns Processing: We use your purchase information to facilitate product returns and exchanges through our returns management system.

Text Marketing and Notifications

By entering your phone number in our checkout SMS opt-in, subscribing via our subscription form or via our text-to-join keyword, you agree that by signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from MEERMIN USA LLC at the cell number used when signing up. You also acknowledge that consent is not a condition for any purchase made on our site.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Retention.com

When you visit or log in to our Website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Place of processing: United States – Privacy Policy – Opt out

For any questions, please contact us via our Help Center and our Team will be delighted to assist you. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Third-Party Service Providers and Partners

We work with third-party service providers to operate our business and improve your experience. These providers process data on our behalf according to our instructions:

Service Providers (Data Processors):

  1. Shopify Inc. (Canada) - E-commerce platform for order management, customer accounts, and payment processing.

  2. Klaviyo, Inc. (United States) - Email and marketing automation platform for sending promotional communications.

  3. Segment (Twilio Inc.) (United States) - Customer data platform for analytics and marketing integration.

  4. Extend, Inc. (United States) - Shipping protection services provider for package insurance and claims processing.

  5. Loop Returns Inc. (Canada) - Returns management platform to facilitate product returns and exchanges.

  6. Retention.com (United States) - Marketing and customer retention services.

  7. Shipping Partners: We work with third-party logistics partners (3PL) and carriers (UPS, FedEx, USPS, Veho) to fulfill and deliver your orders. These partners receive your shipping information to process and deliver your products.

  8. Payment Processors: We use trusted payment processors to securely handle your payment information. Your payment details are not stored on our servers.

Independent Third-Party Controllers:

  1. NoFraud LLC (United States) - Fraud prevention services. NoFraud acts as an independent data controller for fraud detection and prevention purposes.

    • Purpose: Real-time fraud detection and prevention to protect against fraudulent transactions, identity theft, and unauthorized use of customer information.
    • Data Shared: Name, email, phone, billing/shipping addresses, IP address, geolocation data, payment card information (type, last 4 digits, BIN, issuing country, verification results), transaction details, device/browser information.
    • When: Data is shared automatically at the time of transaction processing.
    • Your Rights: You may exercise your privacy rights directly with NoFraud at [email protected] or view their privacy policy at https://www.nofraud.com/privacy/

Data Security

MEERMIN USA LLC takes the security of your information seriously. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Privacy Rights

Depending on your state of residence, you may have the following rights concerning your personal information:

  1. Access: You can request access to the personal information we hold about you.

  2. Correction: You can request that we correct any inaccuracies in your personal information.

  3. Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

  4. Opt-Out: You can opt out of receiving marketing communications from us at any time.

  5. Withdraw Consent: If we rely on your consent for processing, you can withdraw your consent at any time.

  6. Do Not Sell/Share: We do not sell your personal information. You may opt out of certain data sharing for targeted advertising purposes.

To exercise any of these rights, please contact us via our Help Center.

State-Specific Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For more information about your California privacy rights, please contact us.

Residents of other states may have additional rights under applicable state privacy laws. Please contact us for more information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or the use of your personal information, please contact us at:

MEERMIN USA LLC
123 Mercer Street
New York, NY 10012
United States
Contact Us

Changes to This Privacy Policy

MEERMIN USA LLC may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Website.

By continuing to use our Website after such changes are made, you agree to the revised Privacy Policy.

 

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