PRODUCT & STOCK

Are all your products designed in house?

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Where are the materials you use from?

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Where are your shoes made?

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Which kind of construction do you use?

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Can I customize a stock product?

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How can I know if a product is in stock?

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Can you assist with sizing?

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Can I get sized in person?

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SHIPPING & RETURNS

Will I receive any tracking information? How do I track my order?

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Do you offer International Shipping?

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Do you offer express shipping?

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Can I modify the shipping address?

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Can I pick my order in Store?

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Where is my order?

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What's your return policy? How do I start a return?

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Can all items be returned?

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Do you ship to APO & FPO?

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ORDERS & PAYMENTS

Which Payment methods do you accept? Do you take Apple Pay?

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Can I split my purchase in installments?

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Can I shop in my local currency?

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Will I have to pay import duties?

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Do I have to pay Sales Tax?

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Does Meermin deduce VAT on International (non-EU, non-US) orders?

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MTO GROUPS

What is a Made To Order Group?

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How do MTO Groups work?

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Is there any fee or upcharge on MTO Groups?

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Can MTO items be returned?

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When will my MTO Order ship?

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Want to make a suggestion for upcoming MTOs?

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REWARDS

How do I join the Loyalty Program?

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How do I earn points?

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How do I redeem my points?

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How do I access the next Tier level?

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How do I receive points for referring a friend?

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Can I rewards be combined with other promotions?

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I've made a purchase but I can't see my points in my account

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I returned an order. Where did my points go?

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I've ordered before. Do I still receive points on these orders?

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I've bought at the NYC Store, will I still receive points?

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Subscriber Monthly Giveaway Information

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Still have questions? Contact us