PRODUCT & STOCK

Are all your products designed in house?

Yes. We do design & produce all product in house, from lasts to patterns, components all the way to the final product. We also personally hand select the raw materials used in our production.

Where are the materials you use from?

Most of the material we use are sourced in Europe, USA & Japan:

- Boxcalf, Naturcalf, Antique, Softcalf & Grains come exclusively from Tannerie d'Annonay & Tanneries Du Puy in France.

- Suede comes mainly from C F Stead in the UK, Conceria Zonta & Conceria Sciarada, both located in Italy.

- Shell Cordovan comes from Shinki Hikaku (Japan), Rocado (Italy) & Horween (USA).

- Waxy Commander, our waxed suede is exclusively sourced from C F Stead in the UK.

- Waxy Kudu is exclusively sourced from C F Stead in the UK.

- Museum Calf come exclusively from Conceria Zonta in Italy.

- Chromexcel & Chamois are exclusively sourced from the American Tannery Horween located in Chicago, IL.

- Leather & Rubber soles are sourced in Spain, Italy & the UK.

- Leather insoles & Welts are also sourced in Spain.

Which kind of construction do you use?

We exclusively produce Goodyear Welted, Handwelted & Norvegese shoes & boots.

Can I customize a stock product?

At the moment, unfortunately not. Said that, form time to time we offer Custom Events, where you can customize product to your own specifications.

Where are your shoes made?

Our shoes are made in our Factory in Shanghai, China. Exclusively made using raw materials sourced from France, USA, Spain, Italy & Japan.

Our Design & management Teams are based in Mallorca (Spain)

How can I know if a product is in stock?

All the products available to buy from our site are in stock & ready to ship, except for MTO Groups which are Made To Order and have a specific delivery time for each of them & Custom made products.

In case you cannot find your size, do not worry, we re-stocking most of the days. The best way to be updated as soon as your size is back in stock is by creating an alert—select the style and size you'd like and add your email at the notification box, once this specify style & size is back in stock you'll be the firs to know it!

Can you assist with sizing?

Sure! Please do note all our products are UK sized which is quite different in terms of sizing compared with your US, EU sized shoes as well as Sneakers.

Please make sure to check the size guide to select the right size: Size Guide Men's, Size Guide Women's, Size Guide Shoe Trees & Size Guide Belts. Also for a more detailed information you can also check our Lasts page.

Can I get sized in person?

Sure! Just visit any of our Stores and our expert Team members will gladly assist you finding the best size & a proper fit.

Here is a list of our Retail locations including all the necessary information.


SHIPPING & RETURNS

Will I receive any tracking information? How do I track my order?

Of course, you will! We just work with top quality couriers to ship our orders around the Globe, because of that we work very hard to every day improve on our logistics to offer you a seamless experience. Nowadays, our shipments are made using UPS, FedEx, GLS, SF & DHL depending on your location.

Once your order has shipped out, you will receive an email with the tracking information, where you will be able to track your shipment at any time, plus timely notifications during the transit time.

Do you offer International Shipping?

Sure we do. We ship to every other country, with some limitations due to local restrictions. To double check, select the correct store (US, EU or International) and take your order to the final step of the checkout to check if your country is available.

Do you offer express shipping?

Sure, we do! You can select the service you prefer at checkout.

What's your return policy? How do I start a return?

Upon receiving your order, if it does not fit or you just like to return it, you have 15 calendar days from delivery date to return the items. Please note that we will not accept any return made once this period has expired.

Before proceeding the return note that:

  • The product must be brand new & in an unworn condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface).

  • MTO, Custom and Sale items cannot be returned or exchanged.

  • The product must be returned in the same condition as it was sent. Including the original packaging (Meermin shoe box + dust bag/s.

Returns Procedure:

  • For all of you in the US we do offer easy & inexpensive returns. Please follow these steps: 
    • Visit our Returns Portal here.
    • Access the portal using your Email address & Order number.
    • Select the item(s) you would like to return and the reasons you are returning them. (Some of the return reasons require a follow-up reason to be selected before moving on to the next page.)

    • Pay the $15 flat rate return fee.
    • Print the prepaid UPS shipping label provided and mail in the package. Find the nearest drop-off location here.

    • Please send the item(s) back to us within 10 days of printing the label to be eligible for an exchange or refund.

Useful information for Returns:

  • If you're returning to Exchange: As soon as we receive the returned items/s, Meermin will ship back the new item/s at no additional cost. In case you're returning for a second exchange, customer will have to cover for the shipping costs.
  • If you're returning for a Refund, we will process it within the next 10 business days upon reception of your return. Note that original shipping costs will not be refunded; Meermin will only refund the returned item/s cost. Once the refund has been processed it may take up to 14 days to reach your account, depending on the Bank.

  • If you're returning due to a Defect, within the 7 days after article/s reception, in case you find any defect or there is a discrepancy in the contents of the order, please contact us and share with us picture/s so we can better asses & understand your case.

  • If you would not like to use our prepaid return label system, you can always ship it on your own. Please access the Returns Portal here and select the return on your own option and please have your package shipped to:

Meermin Shoes c/o Returns

123 Mercer Street

New York, NY 10012

USA

 

 

Can I modify the shipping address?

Please note that once an order has been shipped out, we are unable to modify the delivery address or any other order details. You can try to make the address change, by contacting the carrier directly.

Can I pick my order in Store?

Yes! To arrange for in-store pickup, you just need to fill in any of our Store addresses as your shipping address at checkout. We’ll send you an email notification when the package has been delivered to us. You can then drop by at your convenience to pick it up.

Fill in the address as follows:

[YOUR NAME] c/o Meermin [The address of the Meermin Store you'd like to have the parcel delivered]

Please note that arranging for an in-store pickup will not waive any shipping charges, if applicable to your order.

Where is my order?

We ship out all ready-to-wear orders within 24-48 hours. Estimated delivery times are to only be used as a reference, please note that Meermin cannot be liable for any possible delays caused by shipping companies companies nor third party events.

Once your order has been shipped out, you will receive an email confirmation of your shipping details and a tracking number. You will also be able to view and track the status of your shipment by log into your account here and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now, so you can track future orders.

Can all items be returned?

Most of our items can be returned If they're unused & within the 15 day from reception window, with the exception of Made To Order products, Custom products & Sales products which cannot be returned.

Do you ship to APO and FPO?

Sure we do! Please note, that transit times might be slightly pushed back.


ORDERING & PAYMENTS

Which Payment methods do you accept? Do you take Apple Pay?

We accept payments via all major credit cards, Visa, MasterCard, American Express, Diner's Club, JCB & Discover. As well as Apple Pay, Google Pay, Shop Pay, PayPal & Afterpay.

If you have any issue while checking out, please contact us and we can manually place the order for you with no inconveniences at all.

Can I split my purchase in installments?

Yes! With our new partnership with Afterpay, you can now easily split your purchase in 4 installments on a bi-weekly basis.

Just choose Afterpay as your checkout payment method when it’s time and follow the steps. Always zero interest, never additional fees when you pay on time.

Can I shop in my local currency?

Meermin USA currently supports US Dollars (USD) and Canadian Dollars (CAD) via our North AMerican site.

For international transactions we do also accept the following currencies:
Hong Kong Dollars (HKD), Singaporean Dollars (SGD), Euros (EUR), British Pounds (GBP), Australian Dollars (AUD), Swedish Krone (SEK), Norwegian Krone (NOK), Swiss Francs (CHF), Chinese Yuan (CNY), Japanese Yen (JPY) and Korean Wongs (KRW),

The currency can be selected within the store preferences selector in the upper right corner.

Will I have to pay import duties?

That depends on your order & where you're located.

- For clients located in European Union & USA, you'll not pay either importation & custom duties to receive your order.

- For clients located in the UK, VAT is already included in your order, and you'll only be responsible for paying duties which are about 5% plus any other charges upon receipt. We will handle VAT for you.

- For clients located in Australia, GST is already included in your order.

- For clients located in any other country, orders are billed excluding Taxes, so import duties & taxes are not included and you should expect to incur in duties, taxes & other charges upon receipt, based on the particular rules of your country.

Please note that, if the parcel is rejected and returned to Meermin, any return charges, taxes or duties that Meermin gets charged will be deducted from any refund owed. If you need any further information please do not hesitate reaching our Support team.

Do I have to pay Sales Tax?

Sales Tax is exclusively collected on orders being delivered to the state of New York. Orders shipped to any other US State will not include Sales Tax.

Orders to Canada & Mexico are billed excluding Taxes, hence import duties & taxes are not included and you should expect to pay for duties, taxes & other charges upon receipt, based on the particular rules of your country.

Please note that, if the parcel is rejected and returned to Meermin, any return charges, taxes or duties that Meermin gets charged will be deducted from any refund owed. If you need any further information please do not hesitate reaching our Support team.

Does Meermin deduce VAT on International (non-EU, non-US) orders?

Spanish VAT (Sales TAX - 21%) is already deducted on all non-EU orders. Please note that, since all non-EU & Non-US orders are tax free, Meermin is not responsible for the possible customs taxes applied upon arrival of packages to the final destination.

Please note that it is against our policy to write down the value of any shipped goods in order to avoid customs, please understand that it is not legal.


MTO GROUPS

What is a Made To Order Group?

Made To Order Groups are conceived as a way to offer you the widest range of possibilities.

Customers pre-order the item, once the number of units supported reaches the campaign goal, the item is successfully funded, and then we start the production.

Made To Order groups are all-or-nothing, if the 100% of the goal is not reached, the item won't go into production and all the deposits will be refunded.

If the MTO Group is fully funded, we will just produce the ordered pairs, so these will be made to order for you.

How do MTO Groups work?

Please check How do MTO Groups work? page, it covers all the topics related to how Made To Order Groups work.

Is there any fee or upcharge on MTO Groups?

No. Even the MTO Groups are exclusively made under request, they are offered with no upcharge or additional fees. They're offered at regular rates.

Can MTO items be returned?

No. As these pairs are exclusively made for you, they're not coming out of the shelf and so we do not keep inventory for these specific styles—and in order to be able to offer them with no upcharges, no returns or exchanges will be accepted.

When will my MTO Order ship?

The estimated delivery date is informed on every MTO Group. Please refer to the article to check for the estimated shipping date. If youy need any further information, please kindly contact our CX Team.

Want to make a suggestion for upcoming MTOs?

Sure! Happy to hear what you'd like to see in the groups. Send us your suggestions via the Suggest MTO page—we'll do our best to bring something close to your expectations.


REWARDS

How do I join the Loyalty Program?

It cannot be more simple, just create an account and automatically get enrolled on our loyalty program so you can strat earning rewards right away.

How do I earn points?

There are several ways to earn points and move up on the different tier levels. Here are some examples:

· Invite a Friend: Recommend Meermin to a friend and get rewarded with points that you can put toward discounts on your next purchase. Your friend will receive points for purchasing and you'll be rewarded with 400 points ($20) for each sucessful referral.
· Earn points with every purchase. $1 = 1 Point
· Sign up to receive texts.
· Follow us on Instagram.
· Share on Facebook.
· Earn points on your Loyalty Anniversary.

How do I redeem my points?

Redeeming points cannot be easier. Log into your account, take your order to the checkout and apply the points/discount directly to your cart.

How do I access the next Tier level?

We do not feel that not only spending should determine your Tier level, so there are 2 ways you can move up to the next Tier Level by spending or by referring Meermin to friends.

· Fan: Everyone is welcome & included in the Tier level, being able to collect 1 point per $1 spend and refer to a friend.
· Insider: Access the Silver level by spending $750 or by successfuly referring Meermin to 5 Friends.
· Legend: Access the Gold level by spending $2000 or by successfuly referring Meermin to 10 Friends.

Discover all the perks & benefits of each Tier Level above this section.

How do I receive points for referring a friend?

Points will be added to your account after a successful referral. To successfully refer a friend, add your friend’s email to the ‘Refer a Friend’ section of our Loyalty Program page. Then, if your friend has never pruchased from Meermin and he/she purchases a pair of footwear using the code sent in your referral email an email, you will be rewarded the points.

Referrals also count towards Tier Levels, meaning you can enjoy the benefits of higher Tier levels by referring to your friends & family, even you have no purchase record.

Can I rewards be combined with other promotions?

Unfortunately, Rewards cannot be combined with other promotions or discounts.

I've made a purchase but I can't see my points in my account

Points are assigned to your account 15 days after the purchase was made. No worries if you did not had an account at the moment of placing the order, create an account now, your points will be there waiting for you.

I returned an order. Where did my points go?

If an item/s are returned for a refund or an order is cancelled, points will be deducted from your account.

I've ordered before. Do I still receive points on these orders?

With the launch of our new Loyalty program we will honor purchases made from during 2022, all orders made after 31.12.2021 that have not been returned are elegible to receive points and move up onto the different tier levels. If you do not have one yet, create an account and check your point balance history.


Still have questions? Contact us